How can SUWAY help protect your e-bike?
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Our theft insurance service is in preparation and will be launched soon.
24/7 assistance
Should you encounter any trouble while cycling (such as running out of power, getting a puncture, experiencing theft or an accident), SUWAY will arrive on the scene to repair your bike free of charge and even provide you with transportation home if needed.
Theft protection
Even if you lock your bike securely and it still gets stolen, SUWAY will reimburse you for its full value (with a potential deductible). Additionally, there will be no decrease in your insured limit for a period of 3 years.
Material damage protection
SUWAY covers the cost of repairing material damage, such as to the battery, on your bike resulting from events outside of your control, including accidents, vandalism, fire, and floods (with a potential deductible).
Insurance to solve your worries
You can ride your bike with peace of mind knowing that you're fully covered against any potential damage or theft with SUWAY's E-bike theft and damage insurance.
Insurance FAQ
What is theft insurance?
Suway insures the bike against theft and damage caused by theft in the event of theft or attempted theft, as well as theft or attempted theft further to assault.
What is material damage insurance?
covers material damage to the insured bike:
1. Accidental damage caused by external forces or by yourself;
2. Damage caused by vandalism;
3. Damage caused by contact with animals or by natural events such as fire or flood.
1. Accidental damage caused by external forces or by yourself;
2. Damage caused by vandalism;
3. Damage caused by contact with animals or by natural events such as fire or flood.
In which region is the insurance available?
Now e-bike insurance is available in Belgium, Finland, France, Germany, Ireland, Italy, Netherlands, Poland, Portugal, Spain, and the United Kingdom.
What are your obligations?
1. The bike must be locked with a bike chain that is either approved by VdS (class A+ or B+), FUB , Sold Secure Silver (or Gold) or ART category 2 (or higher) used in accordance with the manufacturer’s instructions. The bike must ALSO be locked to a fixed object (e.g. a post) at the time of the theft.
2. You must file a statement concerning the theft of your insured bike with the relevant police authorities within 24 hours.
3. You must supply the purchase invoice of your bike when filing a claim for compensation, as well as proof that you were still in possession of the keys to the bike lock at the time of the theft.
4. You must file your claim as soon as possible after the incident and within 8 days of the time when you became aware of the theft.
5. The information you supplied when taking out the policy must be accurate.
6. If the bike is more than 30 days old, you must supply photographs when taking out the policy.
2. You must file a statement concerning the theft of your insured bike with the relevant police authorities within 24 hours.
3. You must supply the purchase invoice of your bike when filing a claim for compensation, as well as proof that you were still in possession of the keys to the bike lock at the time of the theft.
4. You must file your claim as soon as possible after the incident and within 8 days of the time when you became aware of the theft.
5. The information you supplied when taking out the policy must be accurate.
6. If the bike is more than 30 days old, you must supply photographs when taking out the policy.
Where does the coverage apply?
The theft and material damage coverage is valid for incidents in EU Member States, the United Kingdom, Northern Ireland, Andorra, Monaco, the Vatican, Iceland, Liechtenstein, Norway, San Marino, and Switzerland.
Exclusions from the coverage
Find below the list of exclusions. If you would like more details or clarification, please do not hesitate to contact us, Suway will be happy to answer you.
1. The bike must be locked with a bike chain that is either of the brand ABUS, AXA Hiplok, Kryptonite, Linka (with chain), Master Lock, tex-lock, Trelock, Onguard, it is a VdS approved lock of class A+ or B+ or SRA, and must have been attached to a fixed point during the theft.
2. Wheels, tires, or the electric battery are not covered if they were stolen separately from the bike.
3. Aesthetic damage (scratches, dents, ...) is not covered.
4. Damage resulting from participation in a bike race is not covered.
5. See the complete list of exclusions in Suway's General Terms & Conditions.
1. The bike must be locked with a bike chain that is either of the brand ABUS, AXA Hiplok, Kryptonite, Linka (with chain), Master Lock, tex-lock, Trelock, Onguard, it is a VdS approved lock of class A+ or B+ or SRA, and must have been attached to a fixed point during the theft.
2. Wheels, tires, or the electric battery are not covered if they were stolen separately from the bike.
3. Aesthetic damage (scratches, dents, ...) is not covered.
4. Damage resulting from participation in a bike race is not covered.
5. See the complete list of exclusions in Suway's General Terms & Conditions.
How to cancel your contract?
1. You can cancel your insurance after one year. You must notify Suway of this at least 2 months before the expiry date.
2. You may cancel your policy if Suway changes the amount of the premium or the general terms and conditions.
3. You may cancel your policy at the latest 1 month after payment or upon the refusal to pay compensation. You can choose the cancellation period, but the contract ends at the latest at the end of the current insurance period.
4. You may cancel your insurance within 14 calendar days of purchase or of receiving the contract.
2. You may cancel your policy if Suway changes the amount of the premium or the general terms and conditions.
3. You may cancel your policy at the latest 1 month after payment or upon the refusal to pay compensation. You can choose the cancellation period, but the contract ends at the latest at the end of the current insurance period.
4. You may cancel your insurance within 14 calendar days of purchase or of receiving the contract.